Cloud Operations Engineer: 24/7 Availability & Automation

Verint Systems, Inc.

Salem (OR)

On-site

USD 110,000 - 160,000

Full time

3 days ago

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Job summary

Verint Systems Inc. is seeking a highly skilled Cloud Operations Engineer to join our Cloud Operations team. You will manage Cloud Infrastructure across the Verint product portfolio, troubleshoot incidents, and ensure availability of platforms for our clients.

You will work in a distributed global team, providing 24/7 operational coverage for critical environments. The role emphasizes systems administration, security, documentation, and continuous improvement, with collaboration across Support,

Qualifications

3 years in Cloud Operations and Systems Administration with cloud platforms.
Bachelor’s degree in computer science or related field or equivalent work experience.
3 years experience managing Windows and Linux solutions.
Strong experience collaborating with cross-functional stakeholders.
3 years experience working in Windows Server administration and cloud platforms.
3 years experience working with Web-Based solutions including WebLogic and Tomcat.
Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices.
Experience dealing directly with clients in a support, project, or delivery role.
2 years experience working in ITIL Framework including Incident, Problem and Change Management.
Ability to work effectively in a distributed, collaborative environment.

Responsibilities

Support and maintain production environment infrastructure across the Verint Portfolio in the Cloud and their underlying platforms.
Troubleshoot and resolve incidents related to Cloud Infrastructure.
Upgrade and modify infrastructure to support client and business needs.
Provision new environments and infrastructure for the Verint product portfolio.
Collaborate with Support, Engineering, and Professional Services on internal initiatives and client projects.
Work with Jira/Confluence, ServiceNow, Windows and Linux EC2 Instances, and AWS/Azure/GCP platforms.
Develop and maintain internal knowledge bases and participate in cross-team knowledge transfer.