Cloud Platform Operations Engineer - 24/7 Global Uptime

Verint; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Verint is seeking a Cloud Operations Engineer to join our Cloud Operations team. The role ensures production infrastructure reliability across the Verint product portfolio in the cloud and on various platforms.

You will troubleshoot incidents, upgrade infrastructure, and collaborate with Support, Engineering and Professional Services to deliver client projects, while maintaining internal knowledge bases and supporting PCI compliance initiatives.

Qualifications

• 3 years in Cloud Operations and Systems Administration with cloud platforms
• Bachelor’s degree in computer science or related study or equivalent work experience
• 3 years experience managing Windows and Linux solutions
• 3 years experience working in Windows Server administration and cloud platforms
• 3 years experience working with Web-Based solutions including WebLogic and Tomcat
• Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
• Experience dealing directly with clients in a support, project, or delivery role
• 2 years experience working in ITIL Framework including Incident, Problem and Change Management
• Ability to work effectively in a distributed, collaborative environment

Responsibilities

• Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
• Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
• Upgrade and modify infrastructure as needed to support client and business needs.
• Provision new environments and infrastructure that support the Verint product portfolio.
• Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
• Work with technologies such as: JIRA/Confluence, ServiceNow, Windows and Linux EC2 Instances, AWS, Azure, and GCP Platforms.
• Deployment Pipelines and Tools, SQL Server.
• Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
• Participate in cross-team knowledge transfer sessions, documentation efforts, and process standardization.
• Co-lead or support major infrastructure improvement initiatives, including major platform upgrades, security initiatives (e.g., PCI compliance).
• Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
• Seek out opportunities to improve resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.

Skills

Cloud operations

Systems administration

Windows Server

Linux administration

Cross-functional collaboration

Incident management

PCI compliance

Client support

Automation tooling

Education

Bachelor’s degree in Computer Science or related field

Equivalent work experience

Tools

JIRA

Confluence

ServiceNow

Windows Server

Linux

SQL Server

WebLogic

Tomcat

Job description

Verint is seeking a Cloud Operations Engineer to join our Cloud Operations team. The role ensures production infrastructure reliability across the Verint product portfolio in the cloud and on various platforms.

You will troubleshoot incidents, upgrade infrastructure, and collaborate with Support, Engineering and Professional Services to deliver client projects, while maintaining internal knowledge bases and supporting PCI compliance initiatives.