Cloud ERP Upgrade Specialist — Local Government

BS&A Software

Bath Charter Township (MI)

On-site

USD 95,000 - 130,000

Full time

23 hours ago

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Benefits offered by this job

Health Insurance – Employer-paid

Dental Insurance – Employer-paid

Vision Insurance – Employer-paid

401(k) – Employer-paid

Parental Leave

Disability Insurance

Life Insurance

Generous PTO

Company events

Job summary

BS&A Software, a market-leading software organization, seeks a Cloud Upgrade Implementation Specialist with an Assessing focus to lead and support cloud upgrade projects for local governments and utility districts upgrading from on-premises to BS&A Cloud ERP.

This customer-facing role combines technical and functional skills, requires up to 75% travel to client sites, and includes training, go-live support, and post-live follow-up to ensure successful adoption.

Qualifications

Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience.
Strong work ethic.
Prior experience with the upgrade process or equivalent implementation experience.
Prior Assessing experience preferred; Assessing certification preferred.
Ability to manage projects concurrently.
Ability to thrive in a fast-paced environment.
Excellent organizational and time management skills.
Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users.
Willingness to learn new material (technical and non-technical).
The ability to work independently and as part of a team.
Detail-oriented and ability to follow through.
Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required.
Basic SQL knowledge is preferred but not required.
Ability to travel up to 75%, including overnight and multi-day trips.

Responsibilities

Lead or support all aspects of implementation of the BS&A Cloud ERP for customers upgrading from the on-premises BS&A solution.
Serve as a go-to Upgrade resource for the BS&A Assessing modules and perform on-site and remote upgrade work for Assessing customers.
Perform Upgrade Specialist duties on other module upgrades as needed, including during non-travel time.
Travel to customer sites (up to 75%) to guide customers through the implementation process, including on-site training, go-live support, and relationship building.
Direct customer interaction to guide them through the implementation process, including setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period.
Educate customers on how to use the Cloud-based software for their core day-to-day processes.
Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A's Cloud ERP software.
Provide prioritized customer support for recently upgraded customers to which you are assigned for a defined period post-live.
Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.
Verify data and municipal customizations to ensure critical components are converted successfully.