Cloud ERP Upgrade Specialist – Tax Modules & Travel Ready

BS&A Software; Bath Charter Township (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Plan

Dental Insurance

Vision Insurance

401(k) Employer-paid

Paid Parental Leave

Job summary

BS&A Software, a Michigan-based market-leading software provider, seeks a Cloud Upgrade Implementation Specialist with a Tax focus to drive cloud ERP upgrades for government customers transitioning from on-premises systems.

This role involves heavy travel (up to 75%), on-site training, go-live support, and broad collaboration with project teams to ensure successful upgrades and user adoption.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong work ethic.
• Prior upgrade/implementation experience.
• Prior Tax experience preferred.
• Ability to manage projects concurrently.
• Thrives in a fast-paced environment.
• Excellent organizational and time-management skills.
• Exceptional communication and customer service skills.
• Willingness to learn new material.
• Work independently and as part of a team.
• Detail-oriented with strong follow-through.
• SaaS/Government Tech experience is desirable.
• Basic SQL knowledge preferred.
• Willingness to travel up to 75%, including overnight trips.

Responsibilities

• Lead or support all aspects of implementation of the BS&A Cloud ERP for customers upgrading from the on-premises BS&A solution.
• Serve as a go-to Upgrade resource for the BS&A Tax modules and perform on-site and remote upgrade work for Tax customers.
• Travel to customer sites (up to 75%) to guide customers through the implementation process, including on-site training, go-live support, and relationship building.
• Direct customer interaction to guide them through the implementation process, including setting expectations, scheduling, training on core processes, and providing support during the implementation period.
• Educate customers on how to use the Cloud-based software for their core day-to-day processes.
• Develop user documentation and guidance materials for customers.
• Conduct software training for end-users both remotely and in person.
• Act as the customer liaison to ensure a smooth handover of the customer account to the Customer Support team.
• Collaborate with Project Managers, Data Conversion Developers, and other Upgrade and Implementation & Training Specialists.
• Keep project plans and status current in Certinia in accordance with departmental guidelines.

Skills

Strong work ethic

Project management

Tax experience

SaaS experience

SQL basics

Communication skills

Time management

Detail-oriented

Independent yet collaborative

Willingness to learn

Travel readiness

Education

Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent

Job description

BS&A Software, a Michigan-based market-leading software provider, seeks a Cloud Upgrade Implementation Specialist with a Tax focus to drive cloud ERP upgrades for government customers transitioning from on-premises systems.

This role involves heavy travel (up to 75%), on-site training, go-live support, and broad collaboration with project teams to ensure successful upgrades and user adoption.