Cloud ERP Upgrade Specialist — Govt SaaS (Travel 75%)

BSA Software; Michigan; Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance – BCBS of Michigan –

Health Savings Plan – Employer contrib

Dental Insurance – Employer-paid

Retirement – 401(k) – Employer-paid

Retirement – 401(k) – Employer match

Disability Insurance – Employer-paid

Generous PTO and Holiday Time

Company-sponsored events

Descripción de la vacante

BS&A Software seeks a Cloud Upgrade Implementation Specialist focused on Assessing to lead and support cloud ERP upgrades for government and utility clients nationwide. You will travel up to 75% to customer sites, perform on-site and remote upgrade activities, training, and stakeholder coordination, while specializing in the Assessing modules but contributing to other areas as needed.

Join a market-leading team delivering cloud solutions and ensuring customer success through thorough planning,

Formación

• Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience.
• Strong work ethic.
• Prior experience with the upgrade process or equivalent implementation experience.
• Prior Assessing experience preferred; Assessing certification preferred.
• Ability to manage projects concurrently.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users.
• Willingness to learn new material (technical and non-technical).
• The ability to work independently and as part of a team.
• Detail-oriented and ability to follow through.
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required.
• Basic SQL knowledge is preferred but not required.
• Ability to travel up to 75%, including overnight and multi-day trips. If located outside the Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required.

Responsabilidades

• Lead or support all aspects of implementation of the BS&A Cloud ERP for customers upgrading from the on-premises BS&A solution.
• Serve as a go-to Upgrade resource for the BS&A Assessing modules and perform on-site and remote upgrade work for Assessing customers.
• Perform Upgrade Specialist duties on other module upgrades as needed, including during non-travel time.
• Travel to customer sites (up to 75%) to guide customers through the implementation process, including on-site training, go-live support, and relationship building.
• Direct customer interaction to guide them through the implementation process, including setting expectations, scheduling, training on core processes, and providing support during the implementation period.
• Educate customers on how to use the Cloud-based software for their core day-to-day processes.
• Support customers through all phases of the upgrade as required to ensure that all customer requirements are met.
• Provide prioritized customer support for recently upgraded customers to which you are assigned for a defined period post-live.
• Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.
• Verify data and municipal customizations to ensure critical components are converted successfully.
• Create and maintain documentation related to upgraded processes and client-facing materials.
• Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
• Configure and customize the ERP system in line with the customer's operational methods and BS&A's recommended practices.
• Identify and document business and technical prerequisites for specific software design, forms, reports, interfaces, processes, and configuration changes.
• Develop user documentation and guidance materials for customers.
• Conduct software training for end-users both remotely and in person, sometimes training several customers simultaneously.
• Act as the customer liaison to ensure a smooth handover of the customer account to the Customer Support team.
• Collaborate with Project Managers, Data Conversion Developers, and other Upgrade and Implementation & Training Specialists.
• Keep project plans and status current in Certinia in accordance with departmental guidelines.

Conocimientos

Strong work ethic

Upgrade experience

Assessing experience

Assessing certification

Project management

Fast-paced environment

Organizational skills

Communication & customer service

Willingness to learn

Independent & teamwork

Detail-oriented

SaaS experience

SQL knowledge

Travel readiness

Educación

Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience

Descripción del empleo

BS&A Software seeks a Cloud Upgrade Implementation Specialist focused on Assessing to lead and support cloud ERP upgrades for government and utility clients nationwide. You will travel up to 75% to customer sites, perform on-site and remote upgrade activities, training, and stakeholder coordination, while specializing in the Assessing modules but contributing to other areas as needed.

Join a market-leading team delivering cloud solutions and ensuring customer success through thorough planning,