Implementation and Training Specialist

BSA Software; Michigan; On-site; USD 60,000 - 85,000; Full time

Job summary

BS&A Software is seeking an Implementation & Training Specialist to guide ERP implementations for local governments and utility districts across the country. You will translate client requirements into BS&A solutions and deliver training to end-users, both remotely and on-site.

The role requires strong communication, customer-facing skills, and the ability to manage multiple tasks in a fast-paced environment. Travel up to 75% is expected, with remote coordination as needed.

Qualifications

• Excellent written and verbal communication are essential.
• Customer facing skills to simplify technical concepts for non-technical users.
• Ability to manage multiple tasks in a fast-paced, deadline-driven setting.
• Note: role involves travel, up to 75% across various states.

Responsibilities

• Define, analyze, and interpret client business needs and procedures, aligning with project objectives.
• Configure and customize ERP systems aligned with client operations and BS&A practices.
• Identify and document prerequisites for software design, forms, reports, interfaces, and configurations.
• Develop user documentation and guidance materials for customers.
• Conduct software training for end-users both remotely and in-person, possibly for multiple customers.
• Deliver outstanding customer support and address client concerns throughout implementation.
• Collaborate with Project Managers, Data Conversion Developers, and other specialists.
• Serve as liaison for handover of customer accounts to Customer Support.

Skills

Strong communication skills

Customer facing skills

Problem-solving

Independent work

Travel readiness

Education

Bachelor’s degree in Business/Accounting/Finance/IS

Job description

All Jobs > Implementation and Training Specialist

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we’d love to hear from you!

Key Responsibilities

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Requirements

Qualifications

• Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong communication skills, both written and verbal, are essential
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
• Note: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.