Implementation and Training Specialist

BS&A Software; Bath Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

BS&A Software seeks an Implementation & Training Specialist to help implement our cloud ERP in local governments and utilities. You will translate client requirements into software configurations and deliver comprehensive training.

Travel up to 75% is expected, with home weekends. You will develop user guidance and work closely with project teams to ensure smooth handoffs to support after go-live.

Qualifications

• Bachelor’s degree or equivalent experience in business or tech fields.
• Strong written and verbal communication skills.
• Excellent customer-facing skills and ability to simplify tech concepts.
• Ability to work independently and manage multiple tasks in a fast-paced setting.
• Capable of handling stress in complex environments.
• SaaS/Government Tech experience is desirable but not required.
• Willingness to travel up to 75%; multi-day trips may be necessary.
• Valid driver’s license.

Responsibilities

• Define, analyze, and interpret client business needs and align with project objectives.
• Configure and customize ERP systems per client methods and BS&A practices.
• Document business/technical prerequisites for software design and changes.
• Develop user documentation and guidance for customers.
• Conduct software training for end-users remotely and in-person.
• Provide outstanding customer support throughout implementation.
• Collaborate with Project Managers, Data Conversion Developers, and colleagues.
• Coordinate handover of accounts to Customer Support after implementation.

Skills

Communication skills

Customer facing

Independent work

Problem solving

Stress management

Travel readiness

Driver's license

Education

Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience

Job description

Description

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we’d love to hear from you!

Key Responsibilities

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Requirements

Qualifications

• Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong communication skills, both written and verbal, are essential
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
• Note: The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.
• Valid driver’s license