Cloud ERP Customer Success Manager | Remote & Flexible Leave

Unit4; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible Leave PTO

Remote work opportunities

Global Wellbeing Days

Career growth opportunities

Résumé du poste

Unit4, a cloud ERP company, is seeking a Customer Success professional to act as the voice of the customer and advocate for value realization across mid-market clients. You will guide success plans, drive retention, and collaborate with Sales on expansion opportunities.

You’ll engage with C-level stakeholders, align customer objectives with Unit4 products, and help maximize ARR while ensuring seamless adoption of the Success4U program. Travel up to 20% is required.

Qualifications

• Must have a passion for building strong customer relationships that drive retention of ARR and expansion opportunities.
• Understand customers' goals and translate them into actionable success plans with value realization.
• Adaptable, curious, accountable, and collaborative across stakeholders.
• Excellent communication and relationship management; fluent in English; Swedish or Dutch a plus.
• Responsible for retention across the region and adoption of the Success4U program.

Responsabilités

• Be the voice of the customer and advocate for insights that improve outcomes.
• Drive value realization by helping customers achieve their desired business outcomes.
• Identify and drive new sales opportunities (upsell/cross-sell) with Sales.
• Lead executive business reviews with C-level stakeholders and customer teams.
• Communicate customer goals and value drivers across Product, R&D, Support, and Sales.

Connaissances

Customer success

Relationship mgmt

Communication

English fluency

Travel flexibility

Outils

CRM systems

ERP software

Description du poste

Unit4, a cloud ERP company, is seeking a Customer Success professional to act as the voice of the customer and advocate for value realization across mid-market clients. You will guide success plans, drive retention, and collaborate with Sales on expansion opportunities.

You’ll engage with C-level stakeholders, align customer objectives with Unit4 products, and help maximize ARR while ensuring seamless adoption of the Success4U program. Travel up to 20% is required.