Remote Strategic Customer Success Manager (SaaS HR)

AbsenceSoft; United States; Híbrido; USD 76.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Impact that matters.

Flexibility and trust.

Growth and development.

Competitive rewards.

Time for life.

Belonging and balance.

Descripción de la vacante

AbsenceSoft is transforming the employee experience with secure, intuitive HR technology. We’re seeking a strategic Customer Success Manager II to partner with customers, drive platform adoption, and ensure measurable outcomes on our leave management SaaS platform.

You will manage multiple accounts, mitigate renewal risks, and collaborate with Sales, Product, and Support to deliver seamless solutions. This role emphasizes relationship-building, problem-solving, and delivering value.

Formación

• Bachelor’s degree or equivalent experience in business or related field.
• 3–5 years of experience in customer success, account management, or related client-facing role in SaaS.
• Strong understanding of customer lifecycle management and SaaS success drivers.
• Proven ability to manage multiple accounts with varying levels of complexity.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight).
• Experience in HR technology, leave management, or compliance-focused SaaS.
• Knowledge of FMLA, ADA, or related HR compliance requirements.
• Demonstrated success driving retention, upsell, or expansion.

Responsabilidades

• Manage a portfolio of customers, serving as their primary advocate and trusted advisor.
• Drive platform adoption and engagement through onboarding, training, and success planning.
• Identify risks to retention and develop proactive strategies to mitigate them.
• Partner with customers to uncover opportunities for expanded usage and value realization.
• Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.
• Escalate and manage resolution of complex customer issues.
• Track customer health metrics, retention trends, and account activities in CRM/CS tools.
• Provide customer insights to inform product development and process improvements.
• Support company security and compliance standards within your role.

Conocimientos

Customer success

Account management

SaaS experience

Educación

Bachelor’s degree in Business or related field

Herramientas

Salesforce

HubSpot

Gainsight

Descripción del empleo

AbsenceSoft is transforming the employee experience with secure, intuitive HR technology. We’re seeking a strategic Customer Success Manager II to partner with customers, drive platform adoption, and ensure measurable outcomes on our leave management SaaS platform.

You will manage multiple accounts, mitigate renewal risks, and collaborate with Sales, Product, and Support to deliver seamless solutions. This role emphasizes relationship-building, problem-solving, and delivering value.