ERP Customer Success Manager – Value Realization & Growth

Unit4; United States; Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible Leave

Remote working opportunities

Wellbeing days

Zusammenfassung

Unit4 is seeking a Customer Success professional to advocate for customers, translate insights into outcomes, and maximize value from Unit4 software investments. You will drive adoption, guide success plans, and collaborate with Sales on upsell opportunities, while ensuring retention and high customer satisfaction across a cloud ERP ecosystem.

You will engage with executive stakeholders, align goals with Product and Support, and travel up to 20% as necessary to nurture strategic relationships

Qualifikationen

• Strong ability to build customer relationships that drive retention and ARR growth.
• Excellent written and verbal English; additional languages are a plus.
• Experience in cloud software environments and ERP/HCM or financial planning is beneficial.

Aufgaben

• Be the voice of the customer (VoC) and internal advocate to improve outcomes and customer experience.
• Drive value realization and adoption by guiding success plans and value milestones.
• Identify upsell/cross-sell opportunities with Sales for qualified leads.
• Act as main contact for customers, manage risk, and support retention.
• Lead executive business reviews with C-level stakeholders and customer teams.
• Coordinate with Product, R&D, Support and Sales to address customer needs.

Kenntnisse

Customer relationships

English fluency

Communication skills

Stakeholder management

Jobbeschreibung

Unit4 is seeking a Customer Success professional to advocate for customers, translate insights into outcomes, and maximize value from Unit4 software investments. You will drive adoption, guide success plans, and collaborate with Sales on upsell opportunities, while ensuring retention and high customer satisfaction across a cloud ERP ecosystem.

You will engage with executive stakeholders, align goals with Product and Support, and travel up to 20% as necessary to nurture strategic relationships