Customer Success Manager (Fully Remote)

Unit4; United States; À distance; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Culture of trust

Flexible PTO

Remote work

Wellbeing days

Résumé du poste

Unit4 is seeking a Customer Success professional in the United States to champion customer value realization and maximize the impact of their Unit4 investment. You will serve as the primary interface for customers, driving adoption, retention, and expansion while collaborating with Sales on upsell opportunities.

You’ll lead executive business reviews with C-level stakeholders, building trusted relationships and ensuring successful outcomes across a broad stakeholder base.

Qualifications

• Experience building strong customer relationships to drive retention and expansion.
• Ability to communicate with empathy and across diverse stakeholders.
• Experience in Customer Success or similar role within SaaS.
• Familiarity with value realization and customer advocacy.

Responsabilités

• Be the voice of the customer and internal advocate, turning insights into actions.
• Drive customer value realization and maximize the value of their Unit4 investment.
• Act as the primary point of contact in Customer Success, managing risk and retention.
• Increase product adoption and maturity through success planning and value-added engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) in collaboration with Sales.
• Lead executive business reviews with C-level stakeholders and customer teams.

Connaissances

CRM & Relationships

Strategic Planning

Upsell & Cross-sell

Executive Communication

Fluent English

Description du poste

• Be the voice of the customer and their internal advocate, turning insights into actions.
• Drive customer value realization and maximize the value of their Unit4 investment.
• Act as the primary point of contact in Customer Success, managing risk and retention.

What You’ll do:

• Increase product adoption and maturity through success planning and value-added engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) in collaboration with Sales.
• Lead executive business reviews with C-level stakeholders and customer teams.

Who You Are:

• Passionate about building customer relationships that drive retention and expansion.
• Adaptable, curious, accountable, and collaborative across a broad range of stakeholders.
• Excellent communicator with empathy and enthusiasm, fluent in English.

What We Offer:

• A culture built on trust and accountability, giving you freedom and autonomy.
• Flexible PTO, remote working opportunities, and Global Wellbeing Days.
• Growth opportunities and a safe, inclusive working environment.

Unit4

Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.