Cloud Enterprise Support Manager — Lead Teams & Strategy

Amazon Web Services, Inc.

Herndon (VA)

On-site

USD 140,000 - 180,000

Full time

4 days ago

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Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a Technical Account Manager team and partner with AWS engineers to resolve complex customer issues in a secure cloud environment.

The role involves strategic engagement with senior executives and driving cloud adoption across enterprise accounts. The ideal candidate will have extensive experience in technical leadership, direct enterprise engagement, and a strong background in cloud services, architecture, and operational

Qualifications

4+ years of technical team management experience.

Responsibilities

Champion and advocate for customers within AWS.
Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud
Help customers define IT and business processes that work well with cloud deployments
Engage with Director and C-Level executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response
Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning