Cloud EDI & Integration Onboarding Specialist

eddyson US inc.; Atlanta (GA); In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision & dental coverage

Life insurance

401(k) plan

Paid time off

Descrizione del lavoro

eddyson US inc. is seeking a hands-on Customer Support & Technical Troubleshooting professional to support our cloud platform for US-based B2B customers. You will own onboarding, configure integrations, and troubleshoot incidents while coordinating with our German teams.

We value autonomy, ownership, and collaboration across US and Europe, with opportunities to influence process improvements and scale our operations in a growing startup-like environment.

Competenze

• Experience with B2B integrations, EDI, or related technologies.
• Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4).
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills with both technical and non-technical audiences.
• Comfortable working in a startup-like environment within an established company.
• Self-motivated with high ownership and accountability.

Mansioni

• Provide 1st and 2nd level technical support for B2B customers using our cloud platform.
• Diagnose, troubleshoot, and resolve technical incidents in a cloud environment.
• Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams.
• Lead technical onboarding for new customers on our cloud platform.
• Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4.
• Guide customers through setup and best practices for successful implementation.
• Partner closely with implementation and development teams across time zones.
• Help build and refine scalable support and onboarding processes as we grow.
• Contribute ideas for improving customer experience and operational efficiency.

Conoscenze

B2B integrations

EDI standards

APIs

Cloud platforms

SFTP/AS2/AS4

Troubleshooting

Communication

Startup vibe

Strumenti

Ticketing systems

CRM

SaaS platforms

Descrizione del lavoro

eddyson US inc. is seeking a hands-on Customer Support & Technical Troubleshooting professional to support our cloud platform for US-based B2B customers. You will own onboarding, configure integrations, and troubleshoot incidents while coordinating with our German teams.

We value autonomy, ownership, and collaboration across US and Europe, with opportunities to influence process improvements and scale our operations in a growing startup-like environment.