Cloud EDI Support & Onboarding Specialist

eddyson; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% company-paid health, vision, and dental insurance

401(k) retirement plan

Paid time off (PTO)

Company-paid life insurance

Long-term disability insurance

Job summary

A B2B EDI solutions provider is seeking a Customer Support Specialist in Atlanta to provide technical support and onboarding for B2B customers using a cloud platform. The role involves troubleshooting, collaborating across teams, and contributing to process improvements. Ideal candidates have experience with B2B integrations and possess strong problem-solving skills. This position offers opportunities for significant autonomy and impact as the company expands its US operations.

Qualifications

• Experience with B2B integrations, EDI, or related technologies.
• Technical aptitude with cloud platforms and integration protocols.
• Strong problem-solving skills and ability to troubleshoot independently.
• Excellent communication skills with technical and non-technical audiences.
• Comfortable working in a startup-like environment.

Responsibilities

• Provide 1st and 2nd level technical support for B2B customers.
• Lead technical onboarding for new customers on the cloud platform.
• Contribute ideas for improving customer experience.
• Partner closely with implementation and development teams.

Skills

Experience with B2B integrations

Technical aptitude with cloud platforms

Strong problem-solving skills

Excellent communication skills

Self-motivated and accountable

Job description

A B2B EDI solutions provider is seeking a Customer Support Specialist in Atlanta to provide technical support and onboarding for B2B customers using a cloud platform. The role involves troubleshooting, collaborating across teams, and contributing to process improvements. Ideal candidates have experience with B2B integrations and possess strong problem-solving skills. This position offers opportunities for significant autonomy and impact as the company expands its US operations.