Customer Support Specialist - EDI & Integration Platform

eddy's pulse; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid health, vision, and dental insurance

Company-paid life insurance

Paid time off (PTO)

Paid holidays

Job summary

A technology company in Atlanta is looking for a Customer Support Specialist to provide technical support for B2B customers and lead onboarding for new clients using their cloud platform. The ideal candidate will have experience with EDI and integration technologies, strong problem-solving skills, and a willingness to collaborate with teams across time zones. Benefits include company-paid health insurance and paid time off, with a focus on flexible work arrangements while maintaining in-office presence.

Qualifications

• Experience with B2B integrations, EDI, or related technologies.
• Strong technical aptitude with cloud platforms and integration protocols.
• Excellent problem-solving skills and ability to troubleshoot issues independently.
• Comfortable working in a startup-like environment with a high ownership mentality.

Responsibilities

• Provide 1st and 2nd level technical support for customers.
• Lead onboarding for new customers using the cloud platform.
• Collaborate with teams across time zones to build scalable support processes.

Skills

B2B integrations

Cloud platforms

Technical troubleshooting

Communication skills

Problem-solving

Tools

EDI standards

Ticketing systems

Job description

Customer Support Specialist - EDI & Integration Platform

Atlanta, USA

Full-time

Your mission

Customer Support & Technical Troubleshooting

• Provide 1st and 2nd level technical support for B2B customers using our cloud platform
• Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
• Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams

Customer Onboarding & Enablement

• Lead technical onboarding for new customers on our cloud platform
• Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
• Guide customers through setup and best practices for successful implementation

Process Development & Collaboration

• Partner closely with implementation and development teams across time zones
• Help build and refine scalable support and onboarding processes as we grow
• Contribute ideas for improving customer experience and operational efficiency

Your place in our team

Join our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.

Your key to success

Required:

• Experience with B2B integrations, EDI, or related technologies
• Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)
• Strong problem-solving skills and ability to troubleshoot technical issues independently
• Excellent communication skills with both technical and non-technical audiences
• Comfortable working in a startup-like environment within an established company
• Self-motivated with high ownership and accountability

Preferred:

• Previous customer-facing support or implementation experience
• Familiarity with EDI standards (X12, EDIFACT, etc.)
• Experience with ticketing systems and support workflows
• Background in SaaS or cloud-based solutions

Benefits & Compensation

• 100% company-paid health, vision, and dental insurance (employee coverage)
• Dependent coverage available for health, vision, and dental plans (at employee cost)
• Company-paid life insurance
• Long-term disability insurance

Time Off:

• Paid time off (PTO)
• Paid holidays

This position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.