Cloud Data Center Technician — Travel & On-Call

Socket.dev; San Francisco (CA); On-site; USD 44,000 - 77,000; Full time

Job summary

Amazon AWS is seeking a Data Center Technician to join our 24/7 operations team. This role involves installing equipment, performing hardware break-fix, troubleshooting network issues, and maintaining documentation for seamless data center operations.

You will work both independently and with a team across multiple data centers, Travel within the regional work area is required, and the role supports a diverse, inclusive culture with opportunities for growth.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Experience in data center or other critical environments
• Experience managing work and priorities through a ticketing system

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents
• Serving as a primary contact point for internal and external stakeholders
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues

Skills

Server hardware troubleshooting

Network troubleshooting

On-call readiness

Education

High school diploma

Associate's degree (relevant field)

Job description

Amazon AWS is seeking a Data Center Technician to join our 24/7 operations team. This role involves installing equipment, performing hardware break-fix, troubleshooting network issues, and maintaining documentation for seamless data center operations.

You will work both independently and with a team across multiple data centers, Travel within the regional work area is required, and the role supports a diverse, inclusive culture with opportunities for growth.