Cloud Data Center Technician — 24/7 Ops & Travel

Amazon Inc.; Oregon; On-site; USD 37,000 - 66,000; Full time

Job summary

Amazon Data Services, Inc. in Oregon is seeking a Data Center Technician to maintain and repair hardware, manage servers, and troubleshoot network issues across a 24/7 environment. You will install equipment, document processes, and drive continuous improvements while traveling as needed.

The role requires collaboration with engineers, vendors, and other teams, plus the ability to work night and day shifts. A 40+ hour work week and on-call rotations are expected.

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering).

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Skills

Server hardware

Network troubleshooting

Ticketing system

Flexible schedule

On-call duties

Education

High school diploma

Associate's degree in a relevant field

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Oregon is seeking a Data Center Technician to maintain and repair hardware, manage servers, and troubleshoot network issues across a 24/7 environment. You will install equipment, document processes, and drive continuous improvements while traveling as needed.

The role requires collaboration with engineers, vendors, and other teams, plus the ability to work night and day shifts. A 40+ hour work week and on-call rotations are expected.