Cloud Data Center Technician: 24/7 On-Call & Hardware

Amazon Web Services (AWS); Herndon (VA); On-site; USD 41,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. in the United States is seeking a Data Center Technician to perform server rack installations, hardware repairs, and network troubleshooting.

You will participate in on-call rotations and include front-line contact with engineers and vendors to ensure high availability of AWS services. The role requires travel between data center sites, lifting up to 40 pounds, and working in industrial environments.

Qualifications

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.
• Preferred: ability to work in cramped spaces or elevated locations.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Networking

Hardware troubleshooting

Customer communication

Ticketing systems

Data center ops

Job description

Amazon Data Services, Inc. in the United States is seeking a Data Center Technician to perform server rack installations, hardware repairs, and network troubleshooting.

You will participate in on-call rotations and include front-line contact with engineers and vendors to ensure high availability of AWS services. The role requires travel between data center sites, lifting up to 40 pounds, and working in industrial environments.