Cloud Data Center Technician - 24/7 On-Call

Amazon Inc.; Boardman (OH); On-site; USD 39,000 - 52,000; Full time

Job summary

Amazon Inc. is seeking a Data Center Technician to support 24/7 operations across AWS data centers. You will install equipment, perform hardware and network repairs, and document processes. The role requires travel between sites and the ability to work independently or with a team.

The position emphasizes rapid response to incidents, strong communication, and collaboration with engineers, vendors, and contractors to maintain high availability and security across facilities.

Qualifications

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods.
• Experience in data center environments is preferred.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Troubleshooting

Documentation

On-call readiness

Effective communication

Team collaboration

Job description

Amazon Inc. is seeking a Data Center Technician to support 24/7 operations across AWS data centers. You will install equipment, perform hardware and network repairs, and document processes. The role requires travel between sites and the ability to work independently or with a team.

The position emphasizes rapid response to incidents, strong communication, and collaboration with engineers, vendors, and contractors to maintain high availability and security across facilities.