Cloud AI Customer Engineer - AI Natives Expert

Google; Ionia (NY); On-site; USD 127,000 - 184,000; Full time

Job summary

Google Cloud is seeking a mid-level Customer Engineer for Cloud AI, AI Natives, with responsibilities across technical leadership and hands-on prototyping. You will partner with sales to accelerate technical wins and develop prototypes, proofs-of-concept, and demos for highly specialized workloads.

You will engage with technical stakeholders and executives, delivering practical solutions while collaborating with Platform CEs to influence product direction and roadmap.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with Machine Learning model development or deployment.
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Responsibilities

• Drive the technical win for complex workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the sales cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer‑tailored solutions that secure buy‑in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go‑To‑Market team.
• Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Skills

Cloud architecture

Customer engagement

ML model development

AI orchestration frameworks

Executive presentation

Education

Bachelor's degree

Master's degree

Tools

PyTorch

TensorFlow

Jax

Ray

TPUs/GPUs

Job description

Google Cloud is seeking a mid-level Customer Engineer for Cloud AI, AI Natives, with responsibilities across technical leadership and hands-on prototyping. You will partner with sales to accelerate technical wins and develop prototypes, proofs-of-concept, and demos for highly specialized workloads.

You will engage with technical stakeholders and executives, delivering practical solutions while collaborating with Platform CEs to influence product direction and roadmap.