Cloud AI Solutions Engineer - Customer-Facing

Google; United States; On-site; USD 127,000 - 184,000; Full time

Job summary

Google Cloud is seeking a Customer Engineer, Cloud AI, AI Natives, to support customers across San Francisco and New York. The role focuses on accelerating adoption of complex AI workloads, delivering proof-of-concept demos, and collaborating with sales to win technical engagements.

You will engage with technical stakeholders and executives, translate customer requirements into actionable enablement, and influence product direction by surfacing field insights and best practices.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with Machine Learning model development or deployment.
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Responsibilities

• Drive the technical win for complex workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the sales cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
• Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Skills

Cloud architecture

ML deployment

AI frameworks

Stakeholder comms

Education

Bachelor's degree or equivalent

Master's degree in CS/Engineering/Math

Tools

PyTorch

TensorFlow

Jax

Ray

Job description

Google Cloud is seeking a Customer Engineer, Cloud AI, AI Natives, to support customers across San Francisco and New York. The role focuses on accelerating adoption of complex AI workloads, delivering proof-of-concept demos, and collaborating with sales to win technical engagements.

You will engage with technical stakeholders and executives, translate customer requirements into actionable enablement, and influence product direction by surfacing field insights and best practices.