Cloud Administrator (Remote)

First American; Georgia (VT); Remote; USD 75,000 - 101,000; Full time

Job summary

Join a forward-thinking company as a Cloud Administrator, where your expertise in managing cloud infrastructure will ensure the stability and integrity of critical systems. This role offers the chance to work with cutting-edge technology, supporting both on-premise and off-premise solutions. You'll be part of a dynamic team that values innovation and collaboration, contributing to the design and implementation of automated workflows. With a strong focus on personal growth and development, this position is perfect for those looking to make a significant impact in the tech industry while enjoying a supportive and inclusive workplace culture.

Qualifications

• 3-5 years of hands-on experience in server and networking infrastructure support.
• Experience with virtualization technologies like VMware or Hyper-V.

Responsibilities

• Ensure stability and efficient operation of cloud infrastructure.
• Provide diagnostic support for cloud services and workflows.

Skills

Cloud Infrastructure Management

Problem-Solving

Analytical Skills

Communication Skills

Teamwork

Education

Bachelor's Degree

Tools

VMware

Hyper-V

Microsoft Windows Server OS

Automation Tools

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service. Our continuous innovation and acquisitions allow us to offer solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including ten consecutive years on the Fortune 100 Best Companies to Work For list. We have also been recognized as a top employer for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

The Cloud Administrator role ensures the stability, integrity, and efficient operation of both on-premise and off-premise Cloud infrastructure supporting core organizational functions. This involves providing cloud delivery services, installing and maintaining cloud infrastructure, and monitoring performance and capacity planning. The role requires applying communication, analytical, and problem-solving skills to identify, communicate, and resolve technical issues, maximizing the benefits of IT investments.

What You'll Do

1. Receive work assignments via the ticketing system or from Lead Administrators and management.
2. Perform server hardware/software installation and maintenance for on-premise cloud infrastructure, ranging from standard to moderately complex tasks.
3. Execute complex technical tasks with minimal guidance from senior staff.
4. Install and maintain cloud management tools.
5. Provide diagnostic and resolution support for problems.
6. Use cloud management tools for performance monitoring and capacity planning.
7. Contribute to designing, developing, and implementing cloud workflow processes and procedures.
8. Support internal and external customers on cloud services and workflows.
9. Provide on-call support during off-hours on a scheduled/rotating basis.
10. Perform duties outside normal hours as needed.
11. Work independently on assigned installation, maintenance, and support tasks of standard to moderate complexity.
12. Assist with complex technical tasks under guidance from senior personnel.
13. Help design and implement automated cloud workflows.
14. No formal management responsibilities.
15. Contribute to team results and work towards shared goals.

What You'll Bring

• Bachelor's Degree or equivalent work experience.
• Desired Certifications: Microsoft Windows OS, Storage Area Networking, automation tools, VMware, or Hyper-V.
• 3-5 years of hands-on experience supporting server, storage, and networking infrastructure.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Knowledge of Microsoft Windows Server OS and Storage Area Networks.
• Ability to develop basic workflow automation using scripting and automation tools.
• Strong organizational skills for prioritizing work.
• Analytical and troubleshooting skills.
• Good verbal and written communication skills.
• Teamwork ability.

Salary Range: $75,375 - $100,475 annually

This range reflects the estimated base pay at posting, influenced by factors like experience, skills, and location.