Close Support Technician III

VTG Defense; Reston (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

A defense contracting company in Reston, Virginia is seeking a Close Support Technician to provide extensive IT support and problem resolution for clients. Responsibilities include troubleshooting hardware and software issues, analyzing user requirements, and assisting with software upgrades. Candidates should have a Bachelor's degree in Computer Science or a related field, with at least 6 years of relevant experience in cybersecurity or network exploitation, as well as an active TS/SCI clearance with polygraph.

Qualifications

• 6 years of relevant experience in cybersecurity or network exploitation.
• Strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software.
• Knowledge of server administration and user account management.
• Active TS/SCI clearance with polygraph.

Responsibilities

• Troubleshoot and resolve hardware and software problems for users.
• Analyze customer requirements for technical business units.
• Assist in installing software upgrades.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Network exploitation

Cybersecurity

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

VTG is seeking a Close Support Technician who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

What will you do?

• Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.
• Analyzes and levies customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

Do you have what it takes?

• Bachelor's degree in Computer Science or a related technical field (equivalent military training may be considered)
• 6 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software
• Demonstrated knowledge of server administration, maintenance, and user account management
• An active TS/SCI clearance with polygraph