Close Support Technician II

VT Group (VTG); Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Close Support Technician II in Richmond, Virginia. The role involves troubleshooting and resolving IT issues, analyzing customer requirements, and collaborating on software upgrades. Candidates should have a Bachelor’s degree in Computer Science and 3 years of relevant experience, alongside strong technical problem-solving capabilities. An active TS/SCI clearance with polygraph is required for this position.

Qualifications

• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Thorough knowledge of standard desktop hardware and software.
• Demonstrated knowledge of server administration and user account management.

Responsibilities

• Interact with users to troubleshoot and resolve hardware and software problems.
• Analyze customer requirements and collaborate on software upgrades.

Skills

Troubleshooting skills

Customer interaction

Technical problem resolution

Education

Bachelor’s degree in Computer Science or related field

Job description

VTG is seeking a Close Support Technician II who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

What will you do?

• Interact with users to troubleshoot and resolve hardware, software, and performance problems for customers using LANs, PCs, and printers.
• Analyze and levitate customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

Do you have what it takes?

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered)
• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software.
• Demonstrated knowledge of server administration, maintenance, and user account management.
• An active TS/SCI clearance with polygraph.