Close Support Technician III

Vosper Thornycroft Group; Chantilly (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology services company located in Chantilly, Virginia is looking for a Close Support Technician. This role involves providing in-depth IT support and problem resolution, interacting with users to troubleshoot issues related to hardware and software, and analyzing customer requirements. Candidates should have a Bachelor's degree in Computer Science, 6 years of relevant experience, and an active TS/SCI clearance with a polygraph. Strong troubleshooting skills and technical knowledge are essential.

Qualifications

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered).
• 6 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software.
• Demonstrated knowledge of server administration, maintenance, and user account management.
• An active TS/SCI clearance with polygraph.

Responsibilities

• Interacts with users to troubleshoot and resolve hardware, software and performance problems.
• Analyzes and levies customer requirements to the appropriate technical business unit.
• May serve on teams installing software upgrades.

Skills

Troubleshooting skills

Technical problem resolution

Desktop hardware knowledge

Server administration

Active TS/SCI clearance

Education

Bachelor’s degree in Computer Science or related

Job description

Overview

VTG is seeking a Close Support Technician who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

What will you do?

• Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.
• Analyzes and levies customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

Do you have what it takes?

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered)
• 6 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software
• Demonstrated knowledge of server administration, maintenance, and user account management
• An active TS/SCI clearance with polygraph