User Support Specialist

VTG Defense; Reston (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

VTG Defense in Reston, Virginia is seeking a User Support Specialist to provide technical support for National Security customers. The role involves designing, developing, troubleshooting software applications, and providing user and application administration support. Candidates must have a minimum of three years of experience, an active TS/SCI with Polygraph clearance, along with strong skills in scripting and SQL. This position offers an opportunity to work collaboratively in a fast-paced environment.

Qualifications

• Active TS/SCI with Polygraph.
• Minimum of three years of experience providing technical user support.
• Five years of experience drafting technical documentation.

Responsibilities

• Design, develop, troubleshoot, and debug complex software applications.
• Provide technical support for multiple applications.
• Collaborate with developers to identify and report defects.

Skills

Scripting languages (PowerShell, Bash)

User account administration

Technical systems documentation

Workflow design and management

SQL queries

Education

Associates degree or equivalent experience

Job description

Overview

VTG is seeking a User Support Specialist to support National Security customers.

What will you do?

• Design, develop, troubleshoot, and debug complex software applications.
• Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
• Work in a team environment.
• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Do you have what it takes?

Required Qualifications:

• Active TS/SCI with Polygraph
• Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
• Associates and five or No degree and seven years related work experience.
• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
• Five years of experience with workflow design and management.
• Five years of experience performing user account administration and user access control.
• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
• Three years of experience triaging system errors for a database-driven information system.

Desired Qualifications:

• 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
• Familiarity with IT Service Management and Best Practices.