Clinician Operations Lead

8100 Signify Health LLC; Kentucky; Hybrid; USD 54,000 - 119,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking an Operations Lead in Kentucky to coordinate multiple operational teams and ensure effective staffing, scheduling, and workload distribution. You will align resources to meet business objectives and maintain competitive performance.

The role emphasizes analytic storytelling with KPIs, cross-functional collaboration, and a strong focus on continuous improvement to enhance patient experience and operational efficiency.

Qualifications

• 3 to 5 years of clinician management.
• Must have prior experience managing a team of providers.
• 3 to 5 years leadership experience.
• 3 to 5 years stakeholder management experience.
• Ability to articulate the organizational value delivered to executives using data and KPIs.
• Strong execution, problem-solving, collaboration and growth mindset skills.

Responsibilities

• Analyze workload patterns and forecast resource needs.
• Monitor operational performance metrics and KPIs.
• Identify opportunities for process improvements within operations.
• Address customer or client concerns and investigate incidents.
• Establish and enforce compliance and quality control programs.
• Collaborate with cross-functional teams on improvement initiatives.

Skills

Clinician management

Team leadership

Stakeholder management

Data storytelling

KPI analysis

Execution and delivery

Collaboration

Education

Post secondary / high school education or specialized training

Job description

CVS Health is seeking an Operations Lead in Kentucky to coordinate multiple operational teams and ensure effective staffing, scheduling, and workload distribution. You will align resources to meet business objectives and maintain competitive performance.

The role emphasizes analytic storytelling with KPIs, cross-functional collaboration, and a strong focus on continuous improvement to enhance patient experience and operational efficiency.