Clinician Operations Leader - Optimize Care Delivery

CVS Health; United States; Remote; USD 60,000 - 133,000; Full time

Job summary

CVS Health is seeking a Workforce Operations Manager to coordinate activities across clinical operations teams, manage staffing levels, scheduling, and workload distribution, and drive continuous improvement through KPIs and quality programs.

You will lead cross-functional collaboration, oversee training, and ensure compliance while delivering efficient resources and high-quality patient care across the enterprise.

Qualifications

• 3 to 5 years of clinician management experience
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at problem solving and decision‑making
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others)

Responsibilities

• Analyze workload patterns, forecast resource needs, and recommend adjustments.
• Monitors operational performance metrics and KPIs to assess efficiency.
• Identify opportunities for process improvement within operations support functions.
• Address customer or client concerns, investigate incidents, and implement corrective actions.
• Enforce quality control processes and drive initiatives to improve compliance and quality.
• Collaborate with cross-functional teams to implement process improvements and measure impact.
• Facilitate effective communication within operations teams and stakeholders.
• Foster a culture of continuous improvement and encourage innovation.
• Oversee ongoing training to ensure team members are compliant.

Skills

Clinician management

Leadership

Stakeholder management

Execution and delivery

Problem solving

Collaboration and teamwork

Growth mindset

Education

Post secondary /high school education or specialized training

Job description

CVS Health is seeking a Workforce Operations Manager to coordinate activities across clinical operations teams, manage staffing levels, scheduling, and workload distribution, and drive continuous improvement through KPIs and quality programs.

You will lead cross-functional collaboration, oversee training, and ensure compliance while delivering efficient resources and high-quality patient care across the enterprise.