Clinical Trials Support Specialist

LabConnect; Johnson City, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k match

Health benefits

PTO and holidays

Disability insurance

Life Insurance

Volunteer day

Career growth opportunities

Job summary

LabConnect in Johnson City invites a Customer Care Specialist to join our global clinical services team. You will be the frontline for inquiries from clients, sites, and partners, delivering timely, accurate information and coordinating requests across internal teams.

These responsibilities require strong communication, high attention to detail, and proficiency with standard office software and portals. A supportive environment emphasizes quality, confidentiality, and regulatory compliance while

Qualifications

• Requires strong customer service experience in fast-paced settings.
• Multichannel communication via phone, email, chat; high accuracy in data entry.

Responsibilities

• Serve as primary inbound contact via phone, email, and chat with timely, professional responses.
• Route inquiries to proper internal departments and ensure follow-up.
• Manage call triage, escalation, and workflow to minimize delays.
• Maintain accurate records of interactions per SOPs and regulatory requirements.
• Provide first-level support to internal and external stakeholders for trial-related inquiries.
• Support LabConnect customer bases including investigators, sites, and laboratories.

Skills

Customer service

Multichannel support

Communication

Data entry

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM software

Lab portals

Microsoft Office

Job description

LabConnect in Johnson City invites a Customer Care Specialist to join our global clinical services team. You will be the frontline for inquiries from clients, sites, and partners, delivering timely, accurate information and coordinating requests across internal teams.

These responsibilities require strong communication, high attention to detail, and proficiency with standard office software and portals. A supportive environment emphasizes quality, confidentiality, and regulatory compliance while