Clinical Training Manager - Multi-Site Onboarding Leader

Planned Parenthood of Maryland Inc.; Annapolis (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability coverage

PTO & Holidays

401k Match

FSA

Professional Development

Job summary

Planned Parenthood of Maryland seeks a Training Manager to lead training for non-licensed clinical support staff across seven centers and telehealth programs.

You will design a standardized, competency-based learning model, supervise Health Center Trainers, build a preceptor network, and partner with HR, Quality, and Clinical Leadership to roll out new services and EHR updates. Travel among Maryland centers ensures consistent standards.

Qualifications

• 3 to 5+ years of experience in employee training, learning & development, instructional design, or healthcare clinical training
• Experience supervising, coaching, or mentoring trainers, educators, or preceptors
• Ability to apply adult-learning theory to create competency-based learning paths, simulation exercises, and skills validation tools
• Prior experience leading clinical or MA training in a multi-site ambulatory care, community health, or reproductive healthcare environment
• Ability to travel regularly among PPM health centers across Maryland. Must possess a valid driver's license and access to reliable transportation
• Experience using data, such as time-to-competency, assessment results, and retention, to measure training effectiveness and drive improvements
• Exceptional presentation and writing skills, strong analytical abilities to diagnose performance gaps versus training needs, project management rigor, and a deep commitment to high-quality, equitable, patient-centered care

Responsibilities

• Lead & Develop Trainers: Directly supervise, schedule, and coach Health Center Trainers, observing their facilitation and ensuring training delivery is consistent and high-quality across all locations.
• Build & Manage a Preceptor Network: Establish and nurture a site-based preceptor program; train and support experienced Medical Assistants and clinical staff to act as effective preceptors and floor coaches.
• Standardize Onboarding & Competencies: Drive new-hire clinical onboarding with clear 30/60/90-day milestones; maintain an organization-wide skills matrix to track individual competencies and identify site or skill-level trends.
• Drive Continuous Improvement: Develop individualized remediation plans for skill gaps, track training metrics (time-to-competency, retention, first-pass rates), and continuously update materials as clinical workflows, technology, or regulations change.
• Collaborate Cross-Departmentally: Serve as the primary clinical training partner for Health Center Managers, HR, Quality, Compliance, and Clinical Leadership during new service rollouts, EHR updates, and operational expansions.

Job description

Planned Parenthood of Maryland seeks a Training Manager to lead training for non-licensed clinical support staff across seven centers and telehealth programs.

You will design a standardized, competency-based learning model, supervise Health Center Trainers, build a preceptor network, and partner with HR, Quality, and Clinical Leadership to roll out new services and EHR updates. Travel among Maryland centers ensures consistent standards.