Training Manager

Planned Parenthood of Maryland; Frederick (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life, AD&D, and disability coverage

PTO, holidays, and EAP

Job summary

Planned Parenthood of Maryland is seeking a Training Manager to lead and scale competency-based training for non-licensed clinical staff, especially Medical Assistants, across seven health centers and telehealth operations.

You will design an integrated curriculum with classroom, virtual, simulation, and on-the-job precepting, supervise Health Center Trainers, and collaborate with HR, Operations, and Clinical Leadership to shorten time-to-competency and improve patient care.

Qualifications

• 3–5+ years in employee training or healthcare clinical training.
• Experience supervising trainers, educators, or preceptors.
• Able to apply adult-learning theory to create competency-based learning paths and assessments.
• Experience leading clinical training in multi-site ambulatory care or reproductive healthcare.

Responsibilities

• Design & Execute Training Strategy: build standardized curricula, guides, simulations, and assessments for MAs and clinical staff across centers.
• Lead & Develop Trainers: supervise and coach Health Center Trainers across locations.
• Build & Manage a Preceptor Network: establish site-based preceptors and floor coaches.
• Standardize Onboarding & Competencies: drive onboarding with 30/60/90-day milestones and a skills matrix.
• Drive Continuous Improvement: track time-to-competency, retention, and first-pass rates; update materials as workflows change.
• Collaborate Cross-Departmentally: partner with Health Center Managers, HR, Quality, and Clinical Leadership during new service rollouts and EHR updates.

Skills

Adult learning

Curriculum design

Trainer coaching

Data-driven

Presentation skills

Education

Bachelor's degree

Master's degree

Job description

Ready to lead, innovate, and elevate clinical training across Maryland's premier reproductive healthcare team? Planned Parenthood of Maryland (PPM) is seeking a dynamic, strategic, and adult-learning-focused Training Manager to lead training and development for our non-licensed clinical support staff - primarily Medical Assistants (MAs) and clinical support team members - across our seven health centers and telehealth operations. If you are an experienced learning and development leader passionate about building sustainable, skills-based training pathways, empowering trainers and preceptors, and ensuring an uncompromising standard of high-quality, patient-centered care, we want you on our team!

Inside the Role

Reporting directly to the Senior Director of Clinical Operations, the Training Manager serves as the strategic architect and operational leader of our clinical training programs. In this role, you will design, implement, and evaluate a standardized, competency-based learning model that combines classroom instruction, virtual modules, clinical simulation, and structured on-the-job precepting. You will directly supervise and coach a team of Health Center Trainers, cultivate a robust site-based preceptor network, and partner cross-departmentally with Health Center Managers, HR, Clinical Leadership, and Operations. Your mission is to create scalable, high-impact training pathways that shorten time-to-competency, boost new-hire retention, and ensure consistent clinical standards across all PPM health centers.

Your Day-to-Day Impact

• Design & Execute Training Strategy: Build and manage standardized, adult-learning curricula, facilitator guides, simulation scenarios, and skills assessments for MAs and clinical support roles across all health centers.
• Lead & Develop Trainers: Directly supervise, schedule, and coach Health Center Trainers, observing their facilitation and ensuring training delivery is consistent and high-quality across all locations.
• Build & Manage a Preceptor Network: Establish and nurture a site-based preceptor program; train and support experienced Medical Assistants and clinical staff to act as effective preceptors and floor coaches.
• Standardize Onboarding & Competencies: Drive new-hire clinical onboarding with clear 30/60/90-day milestones; maintain an organization-wide skills matrix to track individual competencies and identify site or skill-level trends.
• Drive Continuous Improvement: Develop individualized remediation plans for skill gaps, track training metrics (time-to-competency, retention, first-pass rates), and continuously update materials as clinical workflows, technology, or regulations change.
• Collaborate Cross-Departmentally: Serve as the primary clinical training partner for Health Center Managers, HR, Quality, Compliance, and Clinical Leadership during new service rollouts, EHR updates, and operational expansions.

What You Need to Succeed

Education

Bachelor’s degree in Education, Organizational Development, Instructional Design, Healthcare Administration, Business, HR, or related field required. (Master’s degree in Adult Education, Instructional Design, or Healthcare Administration strongly preferred)

Experience

• 3 to 5+ years of experience in employee training, learning & development, instructional design, or healthcare clinical training.
• Experience supervising, coaching, or mentoring trainers, educators, or preceptors.
• Demonstrated ability to apply adult-learning theory to create competency-based learning paths, simulation exercises, and skills validation tools.
• Prior experience leading clinical or MA training in a multi-site ambulatory care, community health, or reproductive healthcare environment.
• Ability to travel regularly among PPM health centers across Maryland. Must possess a valid driver's license and access to reliable transportation.
• Experience using data, such as time-to-competency, assessment results, and retention, to measure training effectiveness and drive improvements.
• Exceptional presentation and writing skills, strong analytical abilities to diagnose performance gaps versus training needs, project management rigor, and a deep commitment to high-quality, equitable, patient-centered care.

What We Offer

• Comprehensive Coverage: Medical, Dental, and Vision insurance.
• Income Protection: Life, AD&D, and Short-Term/Long-Term Disability coverage.
• Work-Life Harmony: Generous Paid Time Off (PTO), 10 Paid Holidays, and an Employee Assistance Program (EAP).
• Future Focus: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).
• Growth & Professional Development: Annual CME/CEU or development opportunities.

$75,000 - $90,000 a year

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

Planned Parenthood Participates with E-Verify.