Remote Clinical Tech Support Pro for Rehab SaaS
Prompt
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Benefits offered by this job
Job summary
Prompt Therapy Solutions, Inc in the United States seeks a Clinical Technical Support Specialist to assist customers via email, acting as a product expert and contributing to the Customer Experience Team. The role emphasizes rapid learning within 3–6 months and strong problem-solving in a healthcare software setting.
Qualifications include 3+ years in customer-facing roles, clinical healthcare exposure, and excellent written communication.
Qualifications
- Minimum 3+ years in a customer-facing role.
- Experience in a clinical healthcare environment.
- Strong analytical mindset for troubleshooting software.
Responsibilities
- Respond to customer questions via email using our help desk platform to provide accurate solutions.
- Triage tickets and escalate to appropriate teams with clear details.
- Support engineering ticket creation, review, and prioritization.
- Develop deep product knowledge to respond to inquiries effectively.
- Promote customer satisfaction and loyalty by understanding needs and delivering value.
- Identify opportunities to enhance product and service features.
Skills
Tools
Job description
Prompt Therapy Solutions, Inc in the United States seeks a Clinical Technical Support Specialist to assist customers via email, acting as a product expert and contributing to the Customer Experience Team. The role emphasizes rapid learning within 3–6 months and strong problem-solving in a healthcare software setting.
Qualifications include 3+ years in customer-facing roles, clinical healthcare exposure, and excellent written communication.
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