Clinical Team Scheduler & Office Liaison

Well Care Health; Wilmington (DE); On-site; USD 40,000 - 52,000; Full time

Job summary

Well Care Health is seeking a Float Team Assistant to provide clerical and administrative support for clinical care teams. You will coordinate patient visits, triage calls, and maintain smooth paper flow and data entry within the EMR system.

The role emphasizes efficient scheduling, accurate documentation, and strong customer service to ensure timely communication with patients, physicians, and staff across the agency.

Qualifications

• High school diploma required; medical terminology training preferred.
• Two years experience in an office setting; medical office setting preferred.
• Proficient with Microsoft Word, Excel, and email; strong English communication.

Responsibilities

• Coordinate scheduling of clinical visits and ensure visits are properly assigned in the EMR.
• Field all calls for assigned team patients and route to the appropriate care team members.
• Maintain positive relationships with patients, families, staff, and community.
• Support the agency mission by upholding HIPAA policies and providing courteous customer service.

Skills

Medical terminology

Office administration

Customer service

Education

High school diploma

Medical terminology training

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Well Care Health is seeking a Float Team Assistant to provide clerical and administrative support for clinical care teams. You will coordinate patient visits, triage calls, and maintain smooth paper flow and data entry within the EMR system.

The role emphasizes efficient scheduling, accurate documentation, and strong customer service to ensure timely communication with patients, physicians, and staff across the agency.