Clinical Team Lead, Medical Office Operations

MedStar Health; California (MD); Sur place; USD 31 000 - 55 000; Plein temps

Résumé du poste

MedStar Health in the ambulatory setting is seeking a Clinical Team Coordinator to oversee administrative matters, scheduling, and throughput. You will coach Medical Assistants, supervise staff, and ensure efficient front desk operations with accurate billing handoffs.

This role emphasizes patient experience, safety culture, and training across departments, with a focus on policy adherence, supply management, and documentation in the EMR.

Qualifications

• Ability to coordinate administrative tasks across the practice and manage patient flow.
• Strong customer service and communication skills in a medical setting.
• Experience with EMR systems and revenue cycle processes.

Responsabilités

• Oversees front desk operations and staff to ensure prompt registration and payment collection.
• Trains staff on workflow, safety, and competency assessments.
• Maintains EMR accuracy and interfaces with billing company.
• Reviews encounter forms for completeness and correctness.
• Participates in training, development plans, and staff coaching.
• Ensures patient experience is superior and handles service recovery.
• Ensures compliance with regulations and quality standards.

Connaissances

Customer service

EMR proficiency

Multitask / work pace

Verbal and written communication

Formation

High School Diploma or GED

Bachelor's degree preferred

Outils

EMR software

Description du poste

MedStar Health in the ambulatory setting is seeking a Clinical Team Coordinator to oversee administrative matters, scheduling, and throughput. You will coach Medical Assistants, supervise staff, and ensure efficient front desk operations with accurate billing handoffs.

This role emphasizes patient experience, safety culture, and training across departments, with a focus on policy adherence, supply management, and documentation in the EMR.