Senior Medical Office Coordinator & Team Lead

ADP, Inc.; Washington (District of Columbia); On-site; USD 40,000 - 52,000; Full time

Job summary

Whitman-Walker Health seeks a Lead Medical Office Assistant to coordinate patient access to internal and external specialty care, home health, radiology, and equipment. You will manage scheduling, prior authorizations, forms, and records, collaborating with the care team to ensure smooth patient flow.

You will provide advanced administrative and clinical support, assist with onboarding, guide MOA staff, and help address operational issues to ensure quality patient-centered care.

Qualifications

• Fluency in medical terminology.
• Knowledge of EPIC preferred.
• Knowledge of CPT-4/ICD coding.
• Knowledge of standard medical office/clinic procedures.
• Ability to build relationships with outside providers, insurers, and healthcare facilities to facilitate the referral process.
• Excellent communication skills, in person, in writing and via telephone to diverse audiences such as patients, clients, other employees and providers.
• Demonstrated ability to work in a fast-paced, complex work environment with competing priorities.
• Strong organizational skills and ability to maintain important records in a timely and confidential manner.

Responsibilities

• Serve as a resource and point of support for Medical Office Assistant staff, answering questions and providing guidance on workflows and clinic processes.
• Support onboarding and training of new Medical Office Assistant staff to ensure understanding of clinical workflows, policies, and expectations with support of management.
• Monitor daily administrative operations and assist in resolving workflow or operational issues with MOA Manager, to maintain efficiency and patient satisfaction.
• Coordinate the completion of required forms for procedures, durable medical equipment, and radiology/insurance prior authorizations.
• Maintain and organize patient records in the EMR according to guidelines and standards.
• Communicate with patient insurance plans to obtain prior authorization for prescriptions.
• Assist with referrals to specialty care and radiology services.

Skills

Medical terminology

Customer service

Organizational skills

Independent work

Communication (verbal & written)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Medical Assistant Diploma/Certificate preferred

Tools

EPIC

Job description

Whitman-Walker Health seeks a Lead Medical Office Assistant to coordinate patient access to internal and external specialty care, home health, radiology, and equipment. You will manage scheduling, prior authorizations, forms, and records, collaborating with the care team to ensure smooth patient flow.

You will provide advanced administrative and clinical support, assist with onboarding, guide MOA staff, and help address operational issues to ensure quality patient-centered care.