Clinical Team Lead: Care Coordination & Quality

Memorial Hermann Health System; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Memorial Hermann Health System is seeking a Quality Improvement Coordinator to assist management in overseeing departmental operations, mentor staff, and ensure accurate registration, data integrity, and process consistency. The role requires clinical experience and compliance with regulatory standards, with duties spanning scheduling, training, and collaboration across care teams.

Responsibilities include supervising workflow, addressing patient access concerns, supporting EMR optimization, and

Qualifications

• Education as stated: high school diploma or GED; completion of vocational nursing or medical assistant program or eligible for certification.
• Licenses/certifications: RMA, CMA, CCMA, NRCMA within 12 months or Texas LVN license with BLS/CPR; maintain credentials.
• Experience: five years of clinical experience; strong communication and relationships; knowledge of ICD9/10 and CPT coding; flexible scheduling and potential to float to other clinics.

Responsibilities

• Act as on-site clinical coordinator guiding the care team.
• Oversee clinical workflow to ensure quality and patient satisfaction.
• Resolve scheduling, insurance, and satisfaction issues; escalate as needed.
• Participate in department meetings and staff education; support EMR use and data integrity.

Skills

Communication skills

ICD9/10 CPT coding

Clinical coordination

Patient access tasks

Education

High school diploma or GED

Vocational Nursing OR Medical Assistant program graduate OR eligible for certification

Job description

Memorial Hermann Health System is seeking a Quality Improvement Coordinator to assist management in overseeing departmental operations, mentor staff, and ensure accurate registration, data integrity, and process consistency. The role requires clinical experience and compliance with regulatory standards, with duties spanning scheduling, training, and collaboration across care teams.

Responsibilities include supervising workflow, addressing patient access concerns, supporting EMR optimization, and