Clinical Support Technician — Patient Flow & Care

Northwestern Medicine; Wheaton (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Immediate Care Technician to support physicians and APPs by facilitating patient flow, preparing exam rooms, and assisting with diagnostic and basic care activities.

You will obtain accurate vitals, document reason for visit, assist with procedures (ECG, venipuncture, immunizations), process referrals and discharges, and help maintain patient confidentiality and satisfaction.

Qualifications

• High school diploma or GED required.
• Must obtain CMA, RMA, NCMA, CCMA, or NRCMA within six months.
• Certification required upon hire and Basic Life Support (BLS) preferred.
• Strong computer skills and pre-employment competency testing.

Responsibilities

• Manage patient flow and escort to exam rooms.
• Obtain vital signs and document visit details.
• Assist with referrals, transfers and discharge processes.
• Assist MD/APP with procedures (ECG, venipuncture, immunizations, wound care).
• Prepare exam rooms and maintain safety and cleanliness.
• Support patient confidentiality and satisfaction.
• Perform other duties as assigned.

Skills

Patient care

Communication

EMR experience

Teamwork

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Northwestern Medicine is seeking an Immediate Care Technician to support physicians and APPs by facilitating patient flow, preparing exam rooms, and assisting with diagnostic and basic care activities.

You will obtain accurate vitals, document reason for visit, assist with procedures (ECG, venipuncture, immunizations), process referrals and discharges, and help maintain patient confidentiality and satisfaction.