Clinical Support Specialist

SARL ARTILEC; San Jose (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Support Specialist to provide vital remote administrative support. This entry-level role involves assisting patients with behavioral health visits, offering technical support for telehealth, and ensuring smooth operations for clinicians. The position offers a comprehensive benefits package, including health insurance options, generous PTO, and ancillary insurance coverage. If you are passionate about healthcare and eager to make a difference, this is an exciting opportunity to join a dynamic team and contribute to patient care in a meaningful way.

Benefits

Choice of 3 Health Insurance Plans

Dental Insurance

Vision Insurance

401K with Company Match

Generous PTO

8 Paid Holidays

Ancillary Insurance Coverage

Free Life Insurance with Buy Up Option

Pet Insurance

Qualifications

• Minimum High School Diploma required; 1+ year in healthcare preferred.
• Medical Assistant or CNA certification is a plus.

Responsibilities

• Assist patients with behavioral health education and telehealth visits.
• Provide technical support for telehealth, including equipment prep.

Skills

Patient Education

Technical Support for Telehealth

Data Entry into EMR/EHR

Communication Skills

Education

High School Diploma

Medical Assistant Certification

CNA Certification

Tools

EMR Software

BHI System Software

Job description

Join to apply for the Clinical Support Specialist role at SARL ARTILEC

3 days ago Be among the first 25 applicants

Join to apply for the Clinical Support Specialist role at SARL ARTILEC

Get AI-powered advice on this job and more exclusive features.

The Clinical Support Specialist ("CSS") role is designed to provide remote administrative duties. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

Position Summary

A Benefit Package that matters!

• Choice of 3 Health Insurance Plans
• Dental
• Vision
• 401K with Company Match
• Generous PTO
• 8 Paid Holidays
• Ancillary Insurance Coverage (Accident, Critical Illness, and Hospital Indemnity)
• Free Life Insurance with Buy Up Option
• Pet Insurance

Essential Functions

Clinical Facilitation

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MediTelecare equipment

Behavioral Health Integration ("BHI")

• Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.

Clinician Support

• Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
• Working closely with the clinician to assure that patient visits run smoothly and efficiently

General Requirements

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.

Education, Experience, And Licensing

• Minimum High School Diploma required
• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• Construction

Referrals increase your chances of interviewing at SARL ARTILEC by 2x

Get notified about new Clinical Support Specialist jobs in San Jose, CA.