Sales Support Specialist

Lifestyle Solutions; San Jose (CA); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Sales Support Specialist to enhance the efficiency of their sales department. This role is pivotal in managing client inquiries, processing sales orders, and ensuring seamless communication between clients and internal teams. The ideal candidate will possess strong organizational skills and a customer-focused mindset, contributing directly to the sales team's success. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Proven experience in sales support or customer service roles.
• Excellent verbal and written communication skills.

Responsibilities

• Manage correspondence between sales team and clients.
• Respond to customer inquiries and provide troubleshooting assistance.
• Prepare sales documents and track performance indicators.

Skills

Sales Support Experience

Customer Service

MS Office Suite

NetSuite

Organizational Skills

Analytical Thinking

Multitasking

Problem-Solving

Communication Skills

Data Management

Tools

NetSuite

MS Office Suite

Job description

Get AI-powered advice on this job and more exclusive features.

About the job

The Sales Support Specialist plays a vital role in ensuring the smooth operation of the sales department by providing administrative, operational, and customer service support. This position assists the sales team by managing client inquiries, processing sales orders and facilitating communication between clients and internal teams. The Sales Support Specialist helps drive efficiency, improve customer satisfaction, and enable the sales team to focus on revenue-generating activities.

Key Responsibilities:

Manage correspondence between the sales team and clients.

Respond to customer inquiries, providing timely and accurate information and troubleshooting assistance.

Order entry in NetSuite.

Prepare sales documents, contracts, proposals, and reports for the sales team.

Track sales targets, monitor performance indicators, and generate sales reports for management.

Schedule meetings, coordinate appointments, and arrange travel for sales staff.

Follow up on sales leads, support the onboarding process for new clients, and ensure client satisfaction post-sale.

Collaborate with internal teams to ensure smooth workflows and resolve any issues impacting sales operations.

Handle administrative tasks such as filing, updating contact information, and managing sales tools and materials.

Requirements and Skills:

Proven experience in sales support, administration, or customer service roles.

Proficiency with MS Office Suite, especially Excel, and experience with NetSuite.

Excellent verbal and written communication skills, with strong customer service orientation.

Strong organizational, multitasking, and time management abilities.

Analytical thinking and attention to detail.

Ability to work both independently and collaboratively within a team.

Ideal candidate will have experience with Costco.

Customer-focused mindset

Problem-solving skills

Data management and reporting

Teamwork and interpersonal skills

Initiative and motivation

About the Role:

The Sales Support Specialist is essential to the success of the sales team, ensuring that sales processes run efficiently and that customers receive exceptional service. By managing administrative tasks and supporting both clients and sales representatives, this role contributes directly to the achievement of sales goals and overall business growth.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Furniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at Lifestyle Solutions by 2x

High-Commission Sales Support! (Chat Only - Remote)

Customer Service Specialist - San Jose, CA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.