Clinical Support Specialist

R1 RCM; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Clinical Support Specialist to enhance patient experience and operational efficiency. In this role, you will support PAS operations, conduct operational evaluations, and manage case information using advanced technology tools. Your contributions will directly impact healthcare delivery, making this position vital in a rapidly evolving industry. With a focus on collaboration and career growth, this role offers a unique opportunity to be part of a forward-thinking team dedicated to transforming healthcare solutions. Join us and make a difference in the lives of patients and healthcare providers alike.

Benefits

Competitive Benefits Package

Career Growth Opportunities

Flexible Work Schedule

Qualifications

• Prior experience in data entry or healthcare administration preferred.
• Ability to troubleshoot software and portal malfunctions.

Responsibilities

• Monitor case consults in the web-based portal work queue.
• Troubleshoot machine/software failures and user errors.
• Serve as the communication hub between clients and internal teams.

Skills

Data Entry

Healthcare Administration

Troubleshooting

Communication Skills

Education

High School Diploma

Associate Degree in Healthcare

Tools

Careport

Epic

Job description

Job Title: Clinical Support Specialist

Hours: Shift-based schedule spanning 6am-2am CT, 7 days a week, including holidays and weekends.

About R1: R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with an advanced technology platform featuring analytics, AI, automation, and workflow orchestration.

Role Overview: As a Clinical Support Specialist, you will support and maintain PAS operations and the portal application. Your daily responsibilities include conducting hourly operational evaluations, adjusting workflows to balance supply and demand, providing troubleshooting assistance, and acting as a liaison between leadership, application users, and Information Systems. Prior experience in data entry or healthcare administration, preferably in a hospital setting, is preferred.

Key Responsibilities:

1. Monitor and report on the supply and demand of case consults in the web-based portal work queue.
2. Resolve requests independently or redirect them to appropriate departments in real-time.
3. Serve as the central communication hub between clients and internal teams.
4. Troubleshoot machine/software failures, portal malfunctions, and user errors; escalate when necessary.
5. Manage outages, portal glitches, and physician downtime related to IT issues via a centralized service desk.
6. Receive and enter case information from hospital sites, using tools like Careport or Epic, or via email.
7. Attach electronic medical records to cases within the PAS portal.

Location: Remote, US

Compensation: The hourly pay range is $16.88 - $25.51, determined by role, experience, skills, and education.

Additional Information: Join our team to contribute to innovative healthcare solutions, collaborate across groups, and explore career growth. We offer a competitive benefits package and a commitment to equal employment opportunity. For accommodations during the application process, contact us at 312-496-7709.

Learn more at R1RCM.com and follow us on Facebook.