Clinical Support Specialist

SARL ARTILEC; San Jose (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Support Specialist to drive growth and enhance customer engagement in the healthcare sector. This role involves a blend of sales and operational responsibilities, focusing on fostering relationships with key partners and clients. With a commitment to excellent customer service, you will guide growth opportunities and conduct engaging presentations. The ideal candidate will have a strong background in healthcare sales, a dedication to compliance with HIPAA regulations, and the ability to travel extensively. Join this innovative firm to make a significant impact in the healthcare landscape.

Qualifications

• Minimum College Degree or relevant experience required.
• 3-5 years in a healthcare setting preferred.
• Experience in securing large contracts is essential.

Responsibilities

• Drive revenue growth through sales and operational efforts.
• Manage relationships with key partners and clients.
• Conduct meetings and demos for customer engagement.

Skills

Customer Service

Sales Skills

Communication Skills

Medical Terminology Knowledge

CRM Tools Proficiency

Education

College Degree or Relevant Experience

3-5 Years in Healthcare Setting

Multi-State Sales Experience

Tools

Microsoft Office Suite

Job description

Join to apply for the Clinical Support Specialist role at SARL ARTILEC

Salary Range: $70K-80K per year, depending on experience

Position Summary

The Regional Sales Manager is responsible for driving growth and providing account customer service throughout their territory by achieving key sales metrics prescribed by the Market President.

Essential Functions

1. Guide growth opportunities throughout territory for both in-person and telehealth services. (minimum 10 qualified centers quarterly)
2. Drive revenue growth, both short & long-term, through sales and operational efforts.
3. Makes phone calls or conducts in person/virtual meetings with customers.
4. Maintains existing caseload saturation above 30% throughout assigned territory.
5. Account and relationship management of key partners.
6. Develop sales and marketing initiatives with positive impact on growth.
7. Work with company to better organize data and details used in CRM tool and marketing databases.
8. Prospect, market and conduct sales calls to prospective SNFs, ALFs and chain headquarters.
9. Prepare marketing materials and sales presentations based on company guidelines to be used in sales efforts.
10. Conduct meetings/calls/Demos via televideo, direct sales, and customer engagement webinars for existing and new SNF clients as needed.
11. Market and sell existing SNF customers on MediTelcareGo! platform through meetings and calls.
12. Customer Retention and Service:
    • Calls and customer engagement, recording into and using Company CRM tools.
    • Attend SNF meetings as an agent of the company to troubleshoot and participate on behalf of MediTelecare.
13. Travel up to 70% of the time for customer engagement, sales presentations, and deal closing.
14. Meet performance metrics as prescribed by the CEO.

Education, Experience, and Licensing

• Minimum College Degree or relevant experience.
• Minimum 3-5 years in a healthcare setting; skilled nursing experience preferred.
• 3-5+ years in a multi-state sales role with success in securing large contracts.

Knowledge, Skills, and Abilities

• Basic knowledge of medical terminology.
• Experience with online healthcare tools.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to maintain confidentiality and comply with HIPAA and PHI regulations.
• Commitment to excellent customer service and communication.
• Embrace a caring and kind company culture.

Physical and Environmental Requirements

• A dedicated home office space meeting HIPAA and PHI standards.
• Reliable internet connection.
• Valid driver's license and transportation.
• Ability to travel up to 70% across multiple states.
• Ability to stand, walk, see, speak, hear, and use hands for typing and manual tasks.
• Ability to remain sedentary during travel and administrative work.
• Potential exposure to bodily fluids, viruses, or chemicals in healthcare settings.