Clinical Support Specialist - Lisbon

Phiture; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Clinical Support Specialist to join their dynamic team. In this role, you will maintain customer relationships and provide essential support during surgical procedures. You will train healthcare professionals on innovative products and ensure seamless operations in the operating room. This position offers a unique opportunity to make a significant impact in the healthcare sector while advancing your career in a supportive environment. Join a company committed to innovation and excellence, where your contributions can help improve patient outcomes and enhance surgical practices globally.

Benefits

Competitive compensation

Tailored benefits package

Promotes physical and mental well-being

Qualifications

• 1-3 years experience in OR Nurse, ICU or Clinical Support in Medical Device Industry.
• Surgical procedure knowledge preferred to illustrate product benefits.

Responsibilities

• Provide in-theater support to consultants and nursing staff regarding product use.
• Develop business opportunities in Key Focus Accounts and support territory managers.

Skills

Communication Skills

Analytical Thinking

Presentation Skills

Multitasking

Education

Bachelor's or Graduate degree in Health Sciences

Tools

Computer Skills

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Technical Field Service

Job Category

Professional

All Job Posting Locations:

PT007 J&J Lagoas Park Office

Job Description

Johnson & Johnson MedTech produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopedics, surgical oncology, general surgery, neurosurgery & neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson MedTech is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.

Johnson & Johnson MedTech Orthopedics is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. Johnson & Johnson MedTech Orthopedics offers an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials.

We have an exciting and challenging role within our team as a Clinical Support Specialist based in Lisbon.

Purpose of the role

You will be responsible for maintaining an existing customer base and developing surgical support, identifying sales opportunities in strategic accounts across Sale Territory. In this role, you will become an integral part of the sales team by providing support to several territory managers in servicing their customers and accounts.

What To Expect

1. You will provide in theater support to consultants and nursing staff regarding the use of products of Joints and Trauma Business.
2. Providing accurate information regarding all products and their indications (i.e. surgical techniques) for use to orthopaedic consultants and nursing staff.
3. Provide first class service and seamless supply to customers including training, stock checks, timely deliveries and supporting the theater team to ensure the operation proceeds successfully.
4. Assist in the promotion/correct use of Johnson & Johnson MedTech Orthopedics products through regular, organised customer education meetings and training sessions.
5. Develop business opportunities across the portfolio in Key Focus Accounts, communicate to the Territory Manager, and assist in the successful conversion of these business opportunities.
6. Provide support to Johnson & Johnson MedTech Orthopedics Education Events.
7. Achieve Business goals in line with CREDO Values.
8. Promote use of portfolio and services to Orthopedic Surgeons, Theater Staff.
9. Maintain and grow the business as defined by the individual business plan and Key Opinion Leader targets.
10. Proactively build and develop relationships with Clinical stakeholders.
11. Develop a portfolio of territory Key Opinion Leaders across the product portfolio.
12. Cover surgical cases as required to support regional colleagues.

What type of mark will YOU make?

By joining Johnson & Johnson MedTech you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce, you can strengthen your body as well as your mind. When you work at Johnson & Johnson MedTech you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose, there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson & Johnson MedTech we provide an environment for you to fulfill your career aspirations as well as promoting your physical and mental well being. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.

Essential Requirements

Who are we looking for?

• A Bachelor's or Graduate degree in Health Sciences like Nursing
• 1-3 years of work experience within OR Nurse, ICU or Clinical Support in Medical Device Industry
• Surgical procedure knowledge, adequate to illustrate our product benefits is preferred
• Excellent listening, communication, and presentation skills
• Passionate, Purpose Driven and Proactive
• Advance-level computer skills, and the ability to multitask without the direct oversight of manager required.
• Analytical thinking and Results driven. Steadfastly pushes self for results.