Clinical Support Specialist - Greenville, SC · Full-time

Medbridge Healthcare; Greenville (SC); Remote; USD 50,000 - 75,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Clinical Support Specialist to join their team in providing exceptional care for patients with sleep disorders. This full-time, remote role involves supporting sleep labs, training staff, and ensuring high-quality patient care. Ideal candidates will have a strong background in polysomnography and excellent communication skills. The position offers a unique opportunity to contribute to innovative sleep therapy solutions while working collaboratively with a passionate team. If you're ready to make a difference in the field of sleep medicine, this role is perfect for you.

Qualifications

• Must possess RPSGT credential and BLS/CPR certification.
• Five years of experience in sleep medicine required.

Responsibilities

• Provide clinical support via phone and remote access systems.
• Train staff and ensure compliance with safety standards.

Skills

Polysomnography

Data Analysis

Technical Support

Communication Skills

Quality Control

Education

Polysomnography Educational Program

Associate's Degree

Bachelor's Degree

Tools

Electronic Medical Record (EMR) Systems

Sleep Software

Lab Retriever

Job description

Mid-Shift Clinical Support Specialist - Remote

MedBridge Healthcare, a leader in sleep laboratory management services and sleep therapy, partners with hospitals and physician practices to provide comprehensive, fully integrated care solutions. Our approach supports every step of sleep disorder management, from patient identification and testing to diagnosis, treatment, and long-term care.

We are currently seeking a dedicated and experienced Clinical Support Specialist with a background in sleep medicine for a full-time, mid-shift role. This position requires three 12-hour shifts each week, from 7 pm to 7 am EST, covering Sunday - Tuesday and rotating Saturdays. Candidates with supervisory experience, multi-state licenses, or additional credentials are preferred.

Reporting to the Manager of the Clinical Support Department, the Clinical Support Specialist will provide essential clinical and technical assistance to the MedBridge Healthcare team and contribute to our Home Sleep Testing (HST) department, ensuring the highest standard of care for our patients with sleep disorders.

MUST have a current RPSGT

MUST reside within one of the following states: AL, DE, FL, GA, KY, MD, NJ, NC, OH, SC, and TN

Primary Responsibilities will include:

• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms
• Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director
• Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems
• Provide training for the night clinical support staff as needed
• Provide technical support to sleep center staff
• Provide training to client staff, physicians, and MedBridge employees
• Provide support for HST patients, including follow up calls to assure patients receive equipment
• Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers

Secondary Responsibilities will include:

• Evaluating study data quality for in lab and HST studies
• Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies
• Analyze data that has been acquired during the polysomnographic (sleep) study
• Review and train employees on Lab Retriever functions, sleep software, and scoring processes
• Perform quality assessments on technologist scoring and acquisitions
• Produce comprehensive reports and forward them to the interpreting physician for interpretation
• Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues
• Other clinical duties as required
• Maintain strict confidentiality

Job Requirements:

• Register Polysomnographic Technologist (RPSGT) credential holder
• Licensure in the states that require Licensure for scoring of diagnostic tests (as-needed)
• BLS/CPR-certified
• Graduate of a Polysomnography educational program preferred
• Associates degree preferred but not necessary
• Bachelor’s degree preferred but not necessary
• Minimum of five years’ experience in sleep medicine as a Polysomnographic Technologist
• Minimum of two years’ experience in scoring of sleep studies
• Minimum two years’ experience with HST devices
• Knowledge of all aspects of polysomnography and sleep medicine protocols.
• Knowledge of how to operate and maintain a variety of sleep equipment
• Knowledge of applicable laws, regulations, and guidelines and standards regarding safety and infection control issues
• Knowledge of how to instruct staff according to the policies and procedures
• If working remotely access to high speed internet
• Skill in use of computer and software
• Skill in appropriate quality control and confidentiality procedures
• Skill in analyzing data and situations to implement and administer procedures and to resolve technical, administrative, and patient related problems
• Ability to learn and use multiple sleep software programs
• Ability to exercise independent judgement for decision making and discretion
• Ability to analyze complex situations and apply policy
• Ability to communicate effectively and work collaboratively with staff
• Ability to educate staff, patients, and families effectively

STATEMENT OF POLICY

MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

AFFIRMATIVE ACTION PLAN (AAP)

The affirmative Action Plans for Minorities and Women, Individuals with Disabilities and Protected Veterans are available for inspection, by appointment, with Human Resources during regular business hours upon request.

REASONABLE ACCOMMODATION

If you are an individual with a disability who may require an accommodation may contact TaCara Smith at email address [e-mail], or dial TTY: 711 (Relay).

EMPLOYMENT ELIGIBILITY

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.