Clinical Support Coordinator

CVS Health; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Clinical Support Coordinator, where you will play a vital role in coordinating home nursing for patients. This full-time remote position allows you to assist Nurse Specialists with essential administrative tasks, ensuring patients receive the care they need. You'll manage information across multiple systems, work closely with nursing agencies, and contribute to compliance efforts. With competitive pay and comprehensive benefits, this is an exciting opportunity to make a meaningful impact in healthcare while enjoying a flexible work environment.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Paid time off

Flexible work schedules

Qualifications

• Minimum one year of related experience in administrative support and customer service.
• Effective verbal and written communication skills are essential.
• Proficiency in Microsoft business software is required.

Responsibilities

• Coordinate home nursing for specialty patients under the direction of a Nurse Specialist.
• Manage information in multiple EMR systems and assist with documentation.
• Follow up with agencies to retrieve necessary documents for compliance.

Skills

Administrative Support

Customer Service

Effective Communication

Organization

Time Management

Computer Applications

Education

High School Diploma

Medical Assistant Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Clinical Support Coordinator with CVS Health, you will assist the Clinical Nurse Specialists with non-clinical duties related to coordinating home nursing for patients receiving specialty medications for chronic disorders in the home.

Responsibilities include, but are not limited to:

1. Coordinate home nursing for assigned specialty patients under the direction of a Nurse Specialist or team supervisor.
2. Identify nursing agency based on established guidelines, provide the nursing agency with clinical documents, nursing authorization and clinical competency link/test.
3. Management of information in multiple EMR systems, that includes but not limited to, documenting patient demographics, provider details, process / status notes, preparing and sending forms for signature, and discharging.
4. Assist the clinical nurse specialists with monthly nursing agency authorization renewals.
5. Follow-up with agencies to retrieve documents (competencies, signed nursing service agreements, license/certificate of insurance) and upload to CNS.
6. Assist clinical nurse specialists with Medicare/Medicaid agency searches.
7. Complete OIG/SAM searches to ensure agency compliance with federal programs.
8. Patient outreach to provide manufacturer injection training contact information.
9. Perform other duties as assigned.

** This is a full-time remote position.

Required Qualifications

• Minimum one year of related experience; administrative support functions, and customer service.
• Effective verbal and written communications skills.
• Excellent organization and time management skills.
• Ability to learn and work with multiple computer applications.
• Proficiency with Microsoft business software (Outlook, Word, Excel).

Preferred Qualifications

• Home Infusion, Home Health, or Medical Office experience
• Coram Nursing Clinical Support experience

Education

High school diploma (required), Medical Assistant certification (preferred)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.