Clinical Support & Care Coordination Specialist

Extended Care Specialists INC; Gastonia (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off and paid Holidays

Medical Insurance (including HSA/FSA)

Dental and Vision insurance

Employer-paid life insurance

Disability coverage (short/long-term)

401(k) contributions

Job summary

EventusWholeHealth is seeking a Clinician Support Specialist (CSS) to back our clinical care team in coordinating workflows, supporting encounter documentation, and facilitating telehealth visits. You will collaborate with Advanced Practice Clinicians and facility staff to ensure efficient patient care and clear communication across patients, providers, and care teams.

The role requires strong organizational skills and prior patient-care experience.

Qualifications

• High school diploma or equivalent.
• Certified/Registered Medical Assistant, CMA/RMA, or CNA/PCT highly preferred.
• Minimum one year of patient care experience highly preferred, medical scribing experience preferred.
• Valid driver’s license and reliable transportation.
• Strong customer service skills with a positive, supportive, and professional approach.
• Excellent verbal, written, and electronic communication skills.
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment.

Responsibilities

• Prepare for daily clinical rounds by ensuring all necessary patient information, documentation, and schedules are ready in advance.
• Support clinicians in delivering care by assisting with encounter documentation, data entry, and chart preparation.
• Coordinate and maintain accurate patient schedules, including updates for admissions, discharges, and acute changes.
• Serve as a liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery.
• Assist with triage needs and documentation as directed by the clinician.
• Organize and manage clinical documentation, including lab results, diagnostic data, and patient records.
• Host and support telehealth visits for both routine and acute care needs.
• Obtain and process patient consents and ensure proper routing of documentation.
• Participate in facility meetings and communicate updates to the care team.
• Support discharge planning and ensure accurate patient census and records.
• Maintain professionalism and represent the organization positively within partner facilities.

Skills

Patient care

Medical scribing

Communication skills

Organizational skills

Customer service

Driver's license

Education

High school diploma

Certified/Registered Medical Assistant

CNA or PCT preferred

Job description

EventusWholeHealth is seeking a Clinician Support Specialist (CSS) to back our clinical care team in coordinating workflows, supporting encounter documentation, and facilitating telehealth visits. You will collaborate with Advanced Practice Clinicians and facility staff to ensure efficient patient care and clear communication across patients, providers, and care teams.

The role requires strong organizational skills and prior patient-care experience.