Clinical Support Assistant: Multidisciplinary Care Team

U.S. Department of Veterans Affairs; Traverse City (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Traverse City, MI is seeking an Advanced Medical Support Assistant (AMSA).

The AMSA provides specialized administrative patient support to facilitate the work of physicians, nurses, and other care teams in a busy clinic setting. Duties include scheduling appointments with patient input, coordinating with the care team to monitor clinic availability and readiness, processing orders, and communicating across VA facilities and external partners.

Qualifications

• Provides specialized administrative patient support to facilitate interdisciplinary care delivery.
• Coordinates with patient care teams to review clinic availability and readiness.
• Schedules appointments and follows through on providers' orders.

Responsibilities

• Duties include providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Recommends changes to existing clinic procedures based on current administrative guidelines
• Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary
• Develop and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies
• Participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Responsible for following through on providers' orders including scheduling appropriate consultation requests - labs - x-rays and various other specialty clinics
• Schedule all appointments with the patient's input - either in person or by phone
• Other duties as assigned
• Work Schedule: Monday - Friday 8:00 AM - 4:30 PM Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 92045-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Job description

The U.S. Department of Veterans Affairs in Traverse City, MI is seeking an Advanced Medical Support Assistant (AMSA).

The AMSA provides specialized administrative patient support to facilitate the work of physicians, nurses, and other care teams in a busy clinic setting. Duties include scheduling appointments with patient input, coordinating with the care team to monitor clinic availability and readiness, processing orders, and communicating across VA facilities and external partners.