Clinical Services Leader — Train, Elevate Patient Care

stantonoptical; Tyler (TX); On-site; USD 65,000 - 82,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to supervise the store team and support the Brand Manager in delivering quality patient care. You will ensure clinical services follow established processes and meet daily goals, while acting as Manager on Duty as needed.

The role emphasizes coaching Doctors' Technicians, training on diagnostic testing, contact lens care, HIPAA compliance, and maintaining accurate patient records. Optical industry experience is preferred but not required.

Qualifications

• Experience leading a retail or clinical team in a fast-paced environment.
• Ability to mentor and train staff on patient care and clinic operations.
• Strong communication and interpersonal skills for patient interactions.

Responsibilities

• Supervise store team to meet clinical goals under guidance from Clinical Operations.
• Act as Manager on Duty to support store operations and sales goals.
• Coach Doctor Technicians on diagnostic testing, contact lens care, and PEG standards.

Skills

Retail management

Clinical leadership

Communication

Mentoring

Flexibility

MS Word

Google Docs

Education

Associate’s degree or advanced certification

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to supervise the store team and support the Brand Manager in delivering quality patient care. You will ensure clinical services follow established processes and meet daily goals, while acting as Manager on Duty as needed.

The role emphasizes coaching Doctors' Technicians, training on diagnostic testing, contact lens care, HIPAA compliance, and maintaining accurate patient records. Optical industry experience is preferred but not required.