Clinical Services Leader – Patient Experience

nowoptics; Springfield (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to supervise the store team, support the Brand Manager, and ensure quality patient care by guiding clinical services and meeting daily goals. This on-site role involves training Doctor Technicians, enforcing HIPAA confidentiality, maintaining patient records, and upholding store brand standards while achieving sales and service objectives.

You will also act as Manager on Duty to support operational and sales goals and coach team members to

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• Supervise store team to meet clinical goals and support Brand Manager.
• Act as Manager on Duty to achieve store operational and sales goals.
• Coach and train Doctor Technicians on clinical procedures and standards.
• Ensure training guidelines and HIPAA-compliant patient records handling.

Skills

Retail management

Clinical leadership

Communication skills

Mentoring/train others

Flexibility

Office tools

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to supervise the store team, support the Brand Manager, and ensure quality patient care by guiding clinical services and meeting daily goals. This on-site role involves training Doctor Technicians, enforcing HIPAA confidentiality, maintaining patient records, and upholding store brand standards while achieving sales and service objectives.

You will also act as Manager on Duty to support operational and sales goals and coach team members to