Clinical Services Leader & Coach

Stanton Optical; Goldsboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager in North Carolina to lead store teams in delivering high-quality eye care and patient experience. You will supervise clinical staff, support operational and sales goals, and act as Manager on Duty to ensure smooth daily operations.

The role emphasizes training, HIPAA compliance, and adherence to PEG clinical standards, with focus on patient records accuracy and brand standards.

Qualifications

• Minimum 1 year of retail management or clinical leadership experience.
• Strong communication skills and ability to work in a fast-paced team environment.
• Passion for exceptional customer/patient care and mentoring others.
• Flexibility to adapt to changing business and schedule requirements.

Responsibilities

• Supervise and support store team to meet clinical goals under Clinical Operations guidance.
• Act as Manager on Duty to achieve store goals.
• Greet patients, identify needs, and provide product/service information.
• Drive sales while delivering outstanding customer service.
• Coach Doctor Technicians on diagnostics, local mode, and digital refraction.

Skills

Retail management

Leadership

Communication

Customer service

Training

Education

Associate degree or advanced certification

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager in North Carolina to lead store teams in delivering high-quality eye care and patient experience. You will supervise clinical staff, support operational and sales goals, and act as Manager on Duty to ensure smooth daily operations.

The role emphasizes training, HIPAA compliance, and adherence to PEG clinical standards, with focus on patient records accuracy and brand standards.