Clinical Receptionist: Patient Access & Scheduling Pro

Central Missouri Dermatology Associates; Columbia Township, Northern (MO, KY); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Central Missouri Dermatology Associates in Columbia, MO, is seeking a friendly receptionist to coordinate daily front-desk duties, greet patients, answer calls, schedule appointments, and maintain patient records in the electronic medical records system.

The role requires HIPAA knowledge, ability to multitask in a fast-paced environment, and proficiency with Google Docs/Sheets, Gmail, Outlook, Word, Excel, PowerPoint, and basic medical terminology.

Qualifications

• Knowledge of company products, services, policies, and procedures.
• Ability to resolve customer problems in a friendly, efficient manner.
• Intermediate skills in Google Docs, Google Sheets, Gmail, Outlook, Word, Excel, PowerPoint, and Internet usage.
• Working knowledge of medical terminology and HIPAA regulations.
• Skill in operating a multi-line phone system.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced, team environment with interruptions.
• Ability to follow oral and written instructions.
• Discretion when handling sensitive information.

Responsibilities

• Answer incoming phone calls, make outgoing calls, redirect calls, check voicemail, and answer messages while HIPAA compliance is maintained.
• Welcome patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.
• Check out patients and set up return appointments; manage appointment scheduling for existing patients.
• Notify staff of patient arrivals and prepare charts for the following day.
• Enter insurance referrals into the EMR; update patient financial information and collect co-pays.
• Process deposits at end of day; maintain confidentiality of information.

Skills

Customer service

Phone system

Multitasking

Communication

HIPAA compliance

Education

High school diploma or equivalent

Some college in business or related field

Tools

Google Docs

Google Sheets

Gmail

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Central Missouri Dermatology Associates in Columbia, MO, is seeking a friendly receptionist to coordinate daily front-desk duties, greet patients, answer calls, schedule appointments, and maintain patient records in the electronic medical records system.

The role requires HIPAA knowledge, ability to multitask in a fast-paced environment, and proficiency with Google Docs/Sheets, Gmail, Outlook, Word, Excel, PowerPoint, and basic medical terminology.